Care That Comes to You

Kathy Belli & Carol Wilcox

Our mother, Elizabeth Wilcox, was a resident of Bayfield House Retirement

Lodge in Penetanguishene from November, 2021, to January, 2024.

As her family lived in Toronto and she needed more care than Bayfield House

could provide, on December 19, 2022, at the recommendation of the staff at

Bayfield House, we hired Brooke Buchanan from Xena Homecare to help take care of our mother twice a day.

In the morning Brooke would help our mother get dressed and ready for the day, as well as provide showers twice a week, help with toileting and provide companionship.

When government subsidized home care was made available to our mother in

the evenings in the summer of 2023, Brooke continued to care for her each

morning. We could count on Brooke to take good care of our mother and to keep us updated on her condition. Brooke also bought any toiletries or other supplies that our mother needed.

When her glasses needed fixing or she needed to be taken to her doctors'

appointments, we could always phone Brooke and she would be happy to take

care of these needs. When our mother was admitted to Long Term Care in Mississauga on January 2, 2024, Brooke packed enough of her belongings to last her for a week and made

sure she was safely put into the ambulance for the trip down. Brooke wrote a letter to send with our mother stating who our mother was and listing all of her likes and dislikes. This helped the staff at her new long term care facility get acquainted with our mother and take better care of her. The letter is still posted in our mother's new room. Brooke phoned that night to make sure that our mother arrived safely and was settling into her new home.

We would highly recommend Brooke to care for your family member.

Kathy Belli & Carol Wilcox

Our experiecne in the last year with Xena home care services for my mother, has been fantastic. Nothing short of wonderful. My mother is 70 and surviving a terminal cancer diagnosis. Brooke the coordinator is kind and understanding, and empathetic. My mothers caregiver Jody has been such a blessing to our family. Her positivity, patience, and encouraging attitude is a ray of sunshine in each day she spends with our mother. Jody has gone above and beyond on a moments notice (myself  and my brother live several hours away) and it has given us and our mother SUCH comfort.
 

We were so grateful to have 24 hour round the clock care provided by Brooke,Francesca and Jody. These ladies gave exceptional care to my mother in law for three weeks in her own home.
It gave us great comfort in knowing the PSWs were focused on her individual needs and making sure she was comfortable.
They showed care and compassion to her and also to the family. You can truly see they enjoy providing quality care to their clients and families.
Thank you and forever grateful.
Michelle Weber

 We hired Xena Home Care to take care of my 90 year old father who was unable to exercise his own catheter care - we hired a psw from this service on the recommendation of a nurse at the hospital. The service was exceptional. My dad had dementia and we made the request that the service provider be consistent if possible- they were able to accommodate and sent us an angel called Jodi. She cared for my dad nightly- getting him ready for bed. It was the sweetest thing to see as Dad held her hand as she readied to tuck him in. Jodi worked with Dad for six months and even did 2 weeks for us at the hospital when we couldn’t get there. She would pick up a Tims coffee for him, feed him dinner and just sit with him and chat to keep his dementia at baseline- as being in hospitals is terrible for older people.

This service was more than we expected it was like having a third daughter for my dad - they cared for him and were patient and understanding when he had bad days.

I am so grateful for this agency. They made Dad’s last six months so much easier and dignified.

Thank you Jodi and Brooke.